The Geeks’ Total Satisfaction Guarantee

We guarantee that the technology that we service or customize will work according to your stated specifications when we return or provide your equipment.

Both labor and parts we install or obtain on your behalf are warrantied.

Details are dependent upon the specific technology solutions we provide to you, so details below.

We are an A+ Business Rating by the Better Business Bureau.

What the Total Satisfaction Guarantee Covers:

The Madison Geeks Group, also known as TMG Group, a Prescribed Managed Solutions Inc. Company fully warrants all repair labor for 30 days from the date of repair completion. If there is a problem with the in shop or on-site service we have provided, notify us within the warranty period and we will work with you to remedy the problem at no additional cost. If a problem is not fully corrected during a repair, and if the system exhibits the same symptoms as when the system was originally repaired, we will repair the problem at NO COST for the repair less any parts received within 30 days. If during a warranty repair, additional parts are required to complete the repair, the client is responsible for paying for such parts.

Parts Sold by The Madison Geeks Group:
The Madison Geeks Group fully warrants the parts we sell and use during the repair of your system for a period of 30 days. Repairs or replacement of such parts after 30 days will be covered by the manufacturer’s warranty if applicable. The Madison Geeks Group is not a warranty repair center for any manufacturer. The Madison Geeks Group does provide non-warranty repair and warranty repair, for a fee, on any system we sell which is covered under a manufacturer’s warranty.

Equipment Orders, Cancellations, & Returns

Equipment orders require full payment before delivery and installation. We understand that circumstances can change. If you need to cancel an order prior to equipment delivery, please contact us as soon as possible. Please note that cancellation fees may apply, and any deposits or pre-payments are non-refundable.

Once equipment has been delivered or installation has begun, the client assumes ownership. In the event of a cancellation at this point, full refunds are not possible. Clients are responsible for promptly returning any delivered equipment to The Madison Geeks Group within 30 Days in its original condition. Failure to do so may result in additional charges.

New Systems Built by The Madison Geeks Group:
The Madison Geeks Group warrants the parts and hardware repair labor of all computer systems we build for the period of 30 days excluding virus and malware removal. The Madison Geeks Group will repair at no cost or replace any defective parts on any machine we manufacturer for one year from the original date of purchase. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses, malware, spyware or adware will be treated as a new repair at additional cost. Hardware warranties, returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing. Includes Member Services One-Month Trial package consisting of: One month of service Questions & Guidance, Phone & Email Support, 15-45 Minute Walk In (Office) tech session, one Remote Access/Support. Diagnostics Fees Waived during this time period.

Refurbished System by The Madison Geeks Group:
The Madison Geeks Group warrants the parts and hardware repair labor of all refurbished computer systems we build for the period of 30-days from the original date of purchase, excluding virus and malware removal. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses, malware, spyware or adware will be treated as a new repair at additional cost. Hardware warranties, returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing.

If there is a conflict between Wisconsin law and the information provided herein, Wisconsin law governs.

What our Guarantee Does Not Cover

Problems Not Disclosed and Future Problems:
If after a repair, the client experiences problems which were not originally disclosed to The Madison Geeks Group prior to the initial repair, or within 7 days after acceptance of the system by the client, the problem is classified as new and unrelated. These unrelated problems are unfortunately not covered by our Guarantee.

The Madison Geeks Group is not liable for loss, alteration, or corruption of any data or for the customer’s’ inability to use any software or equipment.

Automotive mechanics often refer to this as the “It’s never been right complaint”. We appreciate our clients promptly notifying us within 7 days of any such problems. If the problem is related to the repair we completed, or if we missed something, we will promptly resolve the problem to your full satisfaction. Guaranteed!

Problems With Connected Devices:
Certain repairs, including virus removal and operating system rebuilds, often involve the removal of drivers, network keys and other software. If the software required to ensure connectivity to the device is provided to The Madison Geeks Group at the time of service, we will warrant and guarantee its functionality post repair. If however the client does not have or fails to provide the software, it is the clients responsibility to reinstall said software and/or hardware drivers. The Madison Geeks Group will, for an additional fee, assist the client in obtaining and installing the necessary drivers.

Unlicensed and/or Pirated Software:
The Madison Geeks Group will not reinstall or warrant any software which has been identified by The Madison Geeks Group or the system/software manufacturer as having unlicensed, illegal or pirated software. The Madison Geeks Group will also not reinstall said software for the client.

Diagnosis Fees:
Diagnosis fees are not covered under the Total Satisfaction Guarantee. In other words, if we complete a diagnosis of your system and you choose not to repair it, you are not entitled to a refund for the diagnosis service. If we however we fail to repair your computer subsequent to our diagnosis and repair, you will receive a full refund including any diagnosis fee paid.

Data Recovery:
Due to the very nature and complexity of data recovery, data recovery services are exempt from our guarantee. However, if we are unable to recover any data, you will not pay for such services. If you wish to have a refund for our data recovery service because we were unable to recover specific data, yet wish to have what we successfully recovered, you must choose between a full refund and receiving no recovered data or receiving what data we recovered and paying the service fee.

Virus Removal:
If we remove any viruses from your system and you are satisfied upon completion of the service, the sale is final. A refund cannot be awarded if you have the virus removed, and subsequently re-infect your system at any time after service is complete.

Computers Sold by The Madison Geeks Group and Manufactured by Another Company (i.e. HP, Lenovo, Apple, etc.):
The Madison Geeks Group does not warrant or extend the parts and labor warranty of any computer or other product we sell. In accordance with the manufacturer warranty, the manufacturer is responsible for the parts and labor repair to systems they build. The Madison Geeks Group does not provide warranty repair for any manufacturer. The Madison Geeks Group will provide non-warranty repair and warranty repair coordination, for a fee, on any system we sell which is covered under a manufactures warranty.

Other Disclaimers:

The Madison Geeks Group reserves the right to cancel the 30 day service warranty on work completed if our work was altered or changed by the customer or any third party. Additionally, we reserve the right not to provide support for hardware altered or damaged by the customer or any third party.

The Madison Geeks Group is not responsible for virus and malware re-infections, liquid damage, power damage, misuse, or any other damage not resulting in the actual repair work performed by The Madison Geeks Group. The Madison Geeks Group will not be responsible for viruses, malware or other computer hardware or software failures that occurred subsequent to any repair.

Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the state of Wisconsin.

Revised 1/1/2023